Daves Car Rental, making Car Hire Affordable & Easy since 1999. Convenient locations at Surfers Paradise, Gold Coast Airport & Brisbane Airport.
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Booking Terms and Conditions


Please read the Booking Terms and Conditions before you complete our booking as it provides important information about your booking and your rental, including what to bring with you when you pick up the vehicle and your responsibilities. We recommend you pay particular attention to the sections on ‘Rental Requirements’, ‘Security Deposits and Pre-Authorisations’, and ‘Cancellations’.

Please also read the Rental Agreement Terms and Conditions and your Rental Agreement. Your Rental Agreement is based on the terms and conditions contained in the Rental Agreement Terms and Conditions and will be provided to you at the time you pick up the vehicle. We recommend you pay particular attention to the sections on ‘Accidents, Damage and Loss’ and ‘Damage Waiver’.

You may also download a printable version of the Rental Agreement Terms and Conditions document: Daves Car Rental Rental Terms and Conditions.

It is important to us that you enjoy your rental experience and that you have all the information you need. It might take you a little time now but it could save you time later.


QUICK LINKS
    1. Making a Booking     8. Rental Locations
    2. Payment          Surfers Paradise
    3. Changing your Booking          Gold Coast Airport
    4. Cancellations          Brisbane Airport
    5. The Price          After hour services
    6. Rental Requirements     9. Availability
          Booking reference  10. Added Important Information
          Driving Licence          Area of use
          Proof of Identity, Photo ID and Proof of Address          Claims Administration Fee
          Payment methods          Traffic and Toll fines
          Security Deposits and Pre-Authorisations          Cleaning fees
          Driver Age Restrictions          Early returns
          Unacceptable Behaviour          Late returns
    7. Security Checks  11. Use of your Personal Information
 12. Liabilities



1.   Making a Booking

A booking allows you to reserve a vehicle and optional extras for ‘pick-up’ at a particular time, date and location and for the agreed rental period. You must meet our Rental Requirements. You must agree and sign the Rental Agreement.

!The Rental Agreement is governed by the laws of Queensland, where you pick up the vehicle, and is formed between you and Daves Car Rental at the time of pick-up, if you meet all the Rental Requirements. This booking IS NOT a Rental Agreement.

By making a booking you agree to be provided with a copy of these booking terms and conditions and the Rental Agreement Terms and Conditions electronically using the email address you have provided.

2.   Payment

For ‘pick-up’ during the rental location’s operating hours, you pay a $100 ‘Booking Deposit’ fee when you book. The ‘Booking Deposit’ amount will be deducted from the amount of your booking and you must pay the balance at the time of pick-up.

For ‘pick-up’ outside the rental location’s operating hours, you pay a ‘Booking Deposit’ fee equal to the rental period and any optional extras when you book. Please see ‘Rental Locations’ section for more information.

!Depending on when you cancel, you must pay a cancellation fee if you cancel your booking. You must pay a cancellation fee if we cancel your booking because you failed to meet the Rental Requirements. You must pay a fee if you do not cancel your booking and you fail to show-up or you fail to collect the vehicle. We call this a non-cancellation fee. The non-cancellation fee will equate to the full amount of your booking. Please see ‘Cancellations’ section for details.

!A booking contract will form between you and Daves Car Rental when you agree to the booking terms and conditions and give us permission to debit your payment card for the ‘Booking Deposit’ amount and to keep the value of the cancellation fee or non-cancellation fee if this applies. This happens when you:
            Click the ‘Submit your Booking’ button when booking online or
            Provide your payment details and ask to, or agree to make your booking when using any other method (e.g. over the telephone)
The laws of Queensland apply to this booking.

!You agree to the booking terms and conditions and give Daves Car Rental permission to debit your payment card for the value of the non-cancellation fee, when you (i) click the ‘Submit your Booking’ button when booking online or (ii) provide your details and ask to, or agree to make your booking when using any other method (e.g. over the telephone).
The laws of Queensland apply to this booking.

3.   Changing your Booking

You may change your booking any time before you are due to pick-up the vehicle by calling Sales or emailing Reservations. You may be able to change the booking on the pick-up day, but you will need to check with Reservations.

We will send you a revised booking confirmation email confirming your new booking details and new amount paid or to be paid to the email address you provided.

!All change requests will be subject to availability and may result in a price change, as the revised booking will be at prices available at the date of the change. If the full amount of your booking is:
            More than the amount you paid us, you must pay the balance.
            Less than the amount you paid us, then depending on when you change your booking:
                     o    More than 3 complete days before ‘pick-up’ – You must pay the lower of (i) the full amount you paid us or (ii) $100.
                     o    Less than 3 complete days before ‘pick-up’ – You must pay the higher of (i) $100 or (ii) 3 days’ worth of your booking.
                     o    On day of ‘pick-up’No refund will be given.
We will retain the amount. However, if you wish to buy optional extras when you collect the vehicle, you may use the difference towards the cost of these optional extras.
If you are entitled to a refund we will give you the refund using the payment card you used for the booking, less any card surcharge. Please see ‘Payment methods’ section for details.
If you change your booking, your original booking will be cancelled and a new booking created. However, if the change has the same effect as a cancellation, you may be charged a cancellation fee.

4.   Cancellations

You may cancel your booking at any time before you are due to collect your vehicle by calling Sales and emailing Reservations.

!Depending on when you cancel, you may be charged either a cancellation fee or a non-cancellation fee. The fee is calculated taking into account the amount of notice you have given.
            At least 7 complete days before ‘pick-up’ – No fee.
            Less than 7 complete days before ‘pick-up’ – The lower of (i) the full amount you paid us or (ii) $100. We will retain the amount. However, you will be entitled to use
the amount towards your next booking if you have made a new booking within 6 months after the cancellation date. If the amount is:
                     o    Less than the amount of your next booking, you must pay the balance.
                     o    More than the amount of your next booking, then no refund will be given. However, if you wish to buy optional extras when you collect the vehicle, you may
use the difference towards the cost of these optional extras.
            Less than 3 complete days before ‘pick-up’ – The higher of (i) $100 or (ii) 3 days’ worth of your booking. We will retain the amount.
            On day of ‘pick-up’ or if you do not cancel and fail to show-up or fail to collect the vehicle – No refund. The fee will equate to the full amount of your booking. We
will retain the full amount.
If you are entitled to a refund we will give you the refund using the payment card you used for the booking, less any card surcharge. Please see ‘Payment methods’ section for details.

5.   The Price

The vehicle rental price is calculated based on your requested start and end dates and times, the rental location(s), the amount of time you rent for, the type of vehicle stated you requested.

The price of optional extras – such as baby seats, booster seats, extra driver(s), liability reduction products, delivery charges and GPS devices – are calculated based on the requested start and end dates and times and the rental location from which you will pick up the vehicle.

!All prices in Australian dollars.
Unless stated otherwise, the price also includes all costs you must pay – for example, vehicle tax and local taxes and location surcharge.
Some locations – mostly airports – will charge a location and a car park surcharge as it costs us more to operate there. Don’t worry, it will be included in the price quoted to you, but you must pay the car park surcharge if you fail to pick-up the vehicle at the requested start date and time or if you fail to return the vehicle at the agreed end date and time.

6.   Rental Requirements

Booking reference

You must bring your booking confirmation email with you. It will help the location find your details so you can get on your way as quickly as possible.

Driving Licence

!We may refuse to allow any driver to drive the vehicle who (i) does not hold a full/open driving licence valid for use in Australia for the entire rental period, (ii) has not brought an international driving licence or official translation (if applicable), (iii) has not held their licence for the minimum period of 1 complete year, (iv) has driving related convictions, or (v) who does not meet our security or credit checks.
Please read the Driving licence and ID requirements or call Sales or email Reservations for more information.

Drivers must bring an international driving licence or an official translation in English if their driving licence was issued in a non-roman alphabet like Arabic, Chinese, or Japanese (and other similar non-roman alphabet based languages).

Drivers are responsible to check what the statutory requirements are in Australia.

Drivers must bring previous driving licences or a letter from their driving licence authority stating that they have held it for the minimum period if their current driving licence does not show the full period.

Drivers must bring previous driving licences or a letter from their driving licence authority stating that they have a non-learners and non-provisional and non-probationary driving licence if their current licence does not show the status.

Proof of Identity, Photo ID and Proof of Address

Please note that we will not accept a driving licence as a valid form of identity or address if the driving licence does not (i) display the photo or (ii) state the address of the driver. As such, the person hiring the vehicle must bring proof of their identity, e.g. a valid current passport or identity card/document. The photo ID must be recognisable. The person hiring the vehicle must also bring proof of their address. This could include a recent utility bill or a bank statement that shows the address.

!If the person hiring the vehicle lives within a 100 kilometre radius of the rental location, we will not accept a driving licence as a valid form of address, even if the driving licence does state the address of the driver. The person hiring the vehicle must bring at least 2 documents as proof of their address. This could include a recent utility bill and a bank statement that shows the address.

Payment methods

We generally accept American Express, Japan Credit Bureau, MasterCard and Visa credit cards, and MasterCard and Visa debit cards (in both cases excluding prepaid cards).

!We do not accept Visa Electron cards, Maestro cards, Cirrus cards, Diners cards, any pre-paid card – even if they carry the Visa or MasterCard logo – or any other cards not listed above.
We do not accept non-embossed cards – even if they carry the Visa or MasterCard logo. The card’s numbers and card holder’s name must be bevelled/ridged.

!You must bring the payment card used to make your booking as it is used as a form of identity check to ensure the vehicle is given to the person who made the booking who must also be the main driver. Please look at your booking confirmation email, or call Sales, or email Reservations.
The name on the payment card(s) must the same as the name on the driving licence for the main driver.
If you do not have the payment card used to make the booking with you, we reserve the right to cancel your booking and to charge your payment card on record for damages we have incurred (to the extent legally permissible). We may, at our sole discretion, still rent to you if we have another vehicle available and you meet all rental requirements and security checks, but you will have to pay the Rental Location’s prices available on the day, as this will be treated as a new rental.

There are credit and debit card surcharges. This is not included in the amount of your booking and will be applied at the time of ‘pick-up’.

!MasterCard and Visa credit cards, and MasterCard and Visa debit cards attract a 2.75% surcharge. However, the surcharge is waived for your booking amount.
American Express and Japan Credit Bureau credit cards attract a 4.75% surcharge.

Security Deposits and Pre-Authorisations

Before the rental location will let you rent a vehicle, they will take a security deposit and a pre-authorisation. You must use an approved payment card that is in your name and has enough funds available on it.

!A pre-authorisation holds an amount of money in your account. Once a pre-authorisation has happened, you won’t be able to use that money for anything else until you have paid for the rental charges and your card company releases the pre-authorisation. While a pre-authorisation is in effect, it may even look like the amount has been deducted from your account, this isn’t the case; the money is simply ‘on hold’.
A security deposit, on the other hand, transfers money out of your account.

The amount is either fixed – or calculated based on (a) the liability waiver, (b) plus an amount to allow for any fuel you may use.

!If you choose the Standard Excess (SE) waiver:
            You must pay a security deposit amount of (i) at least $800 for drivers above 24 years of age or (ii) at least $1100 for drivers below 25 years of age. You must also
leave a pre-authorisation amount of at least $200.
If you choose the Excess Reduction (ER) waiver:
            You must pay a security deposit amount of (i) at least $250 for drivers above 24 years of age or (ii) at least $700 for drivers below 25 years of age. You must also
leave a pre-authorisation amount of at least $200.
If you choose the Maximum Cover (MAX) waiver:
            You must pay a security deposit amount of (i) at least $150 for drivers above 24 years of age or (ii) at least $500 for drivers below 25 years of age. You must also
leave a pre-authorisation amount of at least $100.

In all instances we reserve the right to take a security deposit and a pre-authorisation up to the amount of the liability waiver and any fuel you may use. If you would like more details, please call Sales or email Reservations.

!If the person hiring the vehicle lives within a 100 kilometre radius of the rental location, the person hiring the vehicle must pay the full liability waiver as a security deposit. A pre-authorisation amount will also be taken to allow for any fuel you may use.
If you would like more details, please call Sales or email Reservations.

At vehicle return, the final payment amount will be calculated and processed using the payment card provided. If the final payment amount is greater than the security deposit, the rental location will ask you to pay the difference. If the final payment is less than the security deposit – or you choose to pay using a different method – we will refund you the difference using the payment method you used for the security deposit, less any card surcharge (if applicable). Please see ‘Payment methods’ section for details.

If you choose to pay by a different method, please be aware that the pre-authorisation on the original card will remain until released by your card company.

Your card company, not the rental location, is responsible for releasing pre-authorisations and processing approved refunds and this can take up to 14 days.

Driver Age Restrictions

!To drive our vehicles, you – and all your drivers – need to be at least 21 years old and at most 75 years old and hold an approved driving licence. Please see ‘Driving Licence’ section for details.
To drive our Toyota Yaris (Years 2013-15), or Toyota Camry (Years 2013-15), or Toyota RAV4 / X-Trail (Years 2012-15), or Kia Carnival (Years 2012-14) vehicles, you – and all your drivers – need to be at least 25 years old and at most 75 years old and hold an approved driving licence. Please see ‘Driving Licence’ section for details.
Drivers below 25 years of age must pay a daily young driver surcharge. If a driver is under the minimum age or over the maximum age restriction, they will not be able to drive.

Unacceptable Behaviour

The rental location may refuse to rent to you if you or anyone in your party behaves in an unacceptable way, e.g., if they believe that any driver is under the influence of drink or drugs or you, or anyone in your party, is abusive or threatening to their teams or the customers.

7.   Security Checks

By making a booking you agree to identity, security, driving licence and credit checks being carried out against you and any additional drivers or persons making payment towards the rental. Please see ‘Personal Information’ section for details.

!The rental location may refuse to rent the vehicle if you or the person making payment fails any of the checks and this leads us to believe that you, the person paying for the vehicle, the driver or any additional driver results in the rental being deemed high risk. The rental location may refuse to allow a driver to drive the vehicle if they fail any of the checks. The rental location may, if allowed by law, refuse to rent the vehicle if you or any person making the payment owes any amount owed to Daves Car Rental.
If any information you have given is shown to be false or inaccurate, then you’ll have broken your contract. You will then have to pay for any costs or damages we have incurred.

8.   Rental Locations

!All times in Australian Eastern Standard Time (AEST).
Please note unavoidable delays may occur during peak periods.
Rental location office hours/meet and greet hours are subject to change without notice.
Please call Sales or email Reservations for more details.

!If your pick-up or return is on 25th December and 1st January, you must pay (i) a Public Holiday Pick-up Fee of $55, (ii) a Public Holiday Return Fee of $55 and (iii) the ‘Maximum Cover (MAX)’ liability reduction product. The MAX amount is calculated based on your requested start and end dates and times, the rental location(s) and the amount of time you rent for. In all instances the Public Holiday Fee(s) and Maximum Cover (MAX) amount will be automatically added to your booking or rental.

Surfers Paradise

Address: 3128 Surfers Paradise Blvd, Surfers Paradise QLD 4217 (Office in foyer of Islander Resort Hotel)

Office hours: Monday – Sunday: 08:00AM – 17:00PM

Seasonal office hours: 25th December: 08:00AM – 12:00PM; 26th and 31st December: 08:00AM – 16:00PM; and 1st January: 09:00AM – 16:00PM

Gold Coast Airport

Address: Eastern Ave, Bilinga QLD 4225

The vehicle will be delivered to the airport location and you will be supplied with a meet and greet service. To avoid any delays, please be sure to provide your flight and mobile phone details when you complete our booking.
 
Meet and greet hours: Monday to Sunday: 06:00AM – 19:30PM

Seasonal meet and greet hours: 25th December: 08:00AM – 14:00PM; 26th and 31st December: 06:00 – 16:00PM; and 1st January: 09:00AM – 16:00PM

Brisbane Airport

Address: 11 The Circuit, Brisbane Airport QLD 4008

The vehicle will be delivered to the airport location and you will be supplied with a meet and greet service. To avoid any delays, please be sure to provide your flight and mobile phone details when you complete our booking.

Meet and greet hours: Monday to Sunday: 06:00AM – 19:30PM

Seasonal meet and greet hours: 25th December: 08:00AM – 14:00PM; 26th and 31st December: 06:00 – 16:00PM; and 1st January: 09:00AM – 16:00PM

!When you pick up the vehicle at an airport location, please be sure to allocate sufficient time for luggage collection and, if applicable, customs clearance. It is recommended to allocate at least 30 minutes with domestic flights and at least 50 minutes with international flights.
Your vehicle pick-up time will be automatically adjusted at the time of booking to allow sufficient time for luggage collection and customs clearance, providing you have supplied your flight details.
Please call Sales or email Reservations for more details or if you want to change your pick-up time.

After hour services

By prior arrangement only, after hour vehicle pick-up and return may be organised at Gold Coast Airport and Brisbane Airport. After hour vehicle pick-up or return is not available at Surfers Paradise.

Tier 1 – After hour service hours: 05:00AM – 06:00AM and 19:30PM – 20:30PM

Tier 2 – After hour service hours: 04:00AM – 05:00AM and 20:30PM – 22:30PM

!You must pay an After Hour Fee if you require an after hour service during ‘Tier 1’ or ‘Tier 2’. The amount will depend on the rental location, but you can expect it to be between $30 to $50, per after hour service. In all instances the amount will be automatically added to all Tier 1 and Tier 2 after hour pick-up or return.
You must pay for the ‘Maximum Cover (MAX)’ liability reduction product if you require an after hour service during ‘Tier 2’. The amount is calculated based on your requested start and end dates and times, the rental location(s) and the amount of time you rent for. In all instances the amount will be automatically added to all Tier 2 after hour pick-up or return.

Please note if the vehicle is returned after hours, it will remain your responsibility until such later time it has been checked-in the following business day.

!After hour pick-up or return is not available on 25th December, 26th December, 31st December and 1st January.

9.   Availability

Vehicles

If there are no vehicles available in the group you booked, the rental location will try to find you a vehicle from a higher group at no extra cost. This happens rarely, but if they can only find you a vehicle in a lower group and you agree to rent this vehicle, you will only be charged for the value of that vehicle. If you have already paid, you will be entitled to a refund of the difference.

This happens rarely, but if you have booked a larger size vehicle and it is unavailable, to get you on your way, the rental location may provide you with more than one vehicle or suggest you use alternative transport until they can get a vehicle in the group you requested.

This happens rarely, but if no vehicles are available, you will of course be entitled to a full refund of any amount you have already paid.

Optional Extras

It would be unusual for the rental location not to have an optional extra you pre-booked. If it does happen, they will try to get one from another rental location. If this is not possible, the rental location will (at their option): buy a new one for you, ask you to buy a reasonably priced one from elsewhere and reimburse you the price paid or refund you the cost of the pre-booked optional extra.

10.   Added Important Information

Area of use

The vehicle is only allowed to be used in the permitted area of use and on sealed roads. The area is confined to a 250 kilometre radius, to which the center of the radius circle relates to being Surfers Paradise.

!In Queensland the vehicle is not allowed to travel in a Northerly direction beyond Gympie or in a Westerly direction beyond Toowoomba; and in New South Wales the vehicle is not allowed to travel in a Southerly direction beyond Grafton.
Vehicles are not allowed for use/travel: On unsealed roads or off-road conditions; onto any island that is off mainland Australia; onto ferries, transporters or trains; on beaches; or through rivers, streams, creeks, tidal crossings, or flood waters.

You may also find the area of use map here: Click here to view the area of use map.

Claims Administration Fee

If the vehicle is involved in an accident, or damaged, you must complete and return the ‘Vehicle Incident Report’ form, and you must pay the liability waiver. A ‘Claims Administration Fee’ of at least $150 will apply. However, the fee is included in the liability waiver.

!If you fail to send the Vehicle Incident Report with the full details of the incident, you must pay the Claims Administration Fee on top of the liability waiver.
If you fail to pay the liability waiver, you must pay for all loss and damage.
Please read the Rental Agreement Terms and Conditions for more details.

If any accessories, the vehicle keys, any vehicle documents or any optional extras are damaged, you must complete and return an incident report form. You must pay for all loss and damage, and administration fees.

Traffic and Toll fines

You are responsible and must pay for any traffic fines or parking charges or tolls incurred during the rental period related to your use of the vehicle.

!Unpaid traffic, parking and toll fines are costly and inconvenient. On top of paying for the fine, issued to you by the Australian or Tolling authority, you must pay our ‘Administration Fee’ to cover the time and resources in dealing with these fines or charges:
            $110 for each traffic and parking fine, and
            $55 for each toll fine.

Cleaning fees

!You must return the vehicle in the same condition as it was when you picked it up. You must pay cleaning fees, and any associated loss of use, if you return the vehicle or any optional extras especially muddy, dirty, stained or smelly.
Smoking or the carriage of any animal is strictly prohibited in the vehicle.

Early returns

If you return the vehicle and any optional extras early, you will lose the benefit of any special offers if you no longer meet their requirements. This may result in the rental costing you more. There is no refund for any unused days. If you return the vehicle early to an airport location, you will remain responsible for the vehicle until such later time it has been checked-in and you must pay the location car park surcharge.

Late returns

You must return the vehicle and any optional extras at the return date and time stated on the Rental Agreement. If you think you will be late, it is in your interest to request an extension from us. If you fail to extend and are late, you must pay a rate equivalent to double the rate for the vehicle and the rate(s) for any optional extras for each day you are late. If you return the vehicle late to an airport location, you will remain responsible for the vehicle until such later time it has been checked-in and you must pay the location car park surcharge.

11.   Use of your Personal Information

By making a booking, you expressly agree to us using and transferring your personal information for as long as the law allows us to as set out in this section.

We will use (or process) your personal information in order to:

!            Carry out relevant identity, security, driving licence and credit checks.
            Maintain and improve our administration and management of our services.
            Send you information about similar goods and services that we think will be of interest to you if the law allows us to do so. We do not share your personal
information with third parties to use for marketing purposes unrelated to Daves Car Rental. You may opt out of receiving such information at any time by contacting Reservations or by clicking the unsubscribe button in the email you have received.

We share your personal information with:

!            Rental Car Manager, the owner of the reservation system.
            Enforcement authorities, such as the police or local authorities and municipalities if we consider they have a right to the information and the law allow us to do so
or to verify the validity of your driving licence.
            Third parties, usually located in Australia, to allow identity, security, driving licence and credit checks to be carried out and to detect and prevent crime.
            Third parties who are acting on our behalf in claims and collections administration.
            Third parties who are acting on our behalf in conducting customer surveys that we use for improving our services to you.

You have a legal right to access to the information we hold about you, and if you are able to provide the necessary justification, you may ask for any personal data to be corrected, modified, blocked or removed. You have a right to ask for an explanation of the date processing and further rights set out in the applicable data privacy laws to the extent this is necessary to ensure the fair processing of your data. You also have the legal right to object to the processing of such information for compelling and legitimate reason.

Please see our privacy policy available on our website for more information.

CONTACT US: To access this information, please contact Administration and ask for details. We may ask you to pay a subject access request fee if the law allows us to do so.

12.   Liabilities

We/the vehicle rental provider will not be responsible for losses you have suffered as a result of us or the vehicle rental provider breaching these booking terms and conditions where such losses are not within ours/the vehicle rental provider’s and your contemplation at the time booking is made. We/the vehicle rental provider are not responsible for any indirect losses (such as loss of profits, loss of enjoyment or loss of opportunity). These limitations will not apply to the extent not permissible by law. Nothing in these booking terms and conditions reduces your statutory rights relating to a refund (if any).

Thank you for choosing to rent with Daves Car Rental.

CONTACT US
Reservations and SalesAdministration
Email: Click here to reveal email address
General Sales 1300 130 242, mobile phones or outside Australia: +61 7 5504 5955.
Lines are open 8am to 5pm, 7 days a week.
Email: Click here to reveal email address
Write to PO Box 1035, Surfers Paradise, QLD 4217




Daves Car Rental Booking Terms and ConditionsEN-07/2016
Daves Car Rental, making Car Hire Made Affordable and Easy since 1999. Convenient locations at Surfers Paradise, Gold Coast Airport, also commonly referred to as Coolangatta Airport, and Brisbane Airport,
South East Queensland.
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