1. Making a Booking

A booking allows you to reserve a vehicle and optional extras for ‘pick-up’ at a particular time, date and location and for the agreed rental period. You must meet our Rental Requirements. You must agree and sign the Rental Agreement.

!	The Rental Agreement is governed by the laws of Queensland, where you pick up the vehicle, and is formed between you and Daves Car Rental / Rent 4 Less at the time of pick-up, if you meet all the Rental Requirements. This booking IS NOT a Rental Agreement.

By making a booking you agree to be provided with a copy of these booking terms and conditions and the Rental Agreement Terms and Conditions electronically using the email address you have provided.

2. Payment

You pay a $200 ‘Booking Deposit’ fee when you book. The ‘Booking Deposit’ amount will be deducted from the amount of your booking and you must pay the balance at the time of pick-up.

For ‘pick-up’ during peak periods and/or on a public holiday, you pay a ‘Booking Deposit’ fee equal to the full amount of your booking.

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Depending on when you cancel, you must pay a cancellation fee if you cancel your booking. You must pay a cancellation fee if we cancel your booking because you failed to meet the Rental Requirements. You must pay a fee if you do not cancel your booking and you fail to show-up or you fail to collect the vehicle. We call this a non-cancellation fee. The non-cancellation fee will equate to the full amount of your booking. Please see ‘Cancellations’ section for details.

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A booking contract will form between you and Daves Car Rental / Rent 4 Less when you agree to the booking terms and conditions and give us permission to debit your payment card for the ‘Booking Deposit’ amount and to keep the value of the cancellation fee or non-cancellation fee if this applies. This happens when you: Click the ‘Submit your Booking’ button when booking online or Provide your payment details and ask to, or agree to, make your booking when using any other method (e.g. over the telephone) The laws of Queensland apply to this booking.

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You agree to the booking terms and conditions and give Daves Car Rental / Rent 4 Less permission to debit your payment card for the value of the non-cancellation fee, when you (i) click the ‘Submit your Booking’ button when booking online or (ii) provide your details and ask to, or agree to, make your booking when using any other method (e.g. over the telephone). The laws of Queensland apply to this booking.

3. Changing your Booking

You may change your booking any time before you are due to pick-up the vehicle by calling Sales or emailing Reservations. You may be able to change the booking on the pick-up day, but you will need to check with Reservations.

We will send you a revised booking confirmation email confirming your new booking details and new amount paid or to be paid to the email address you provided.

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All change requests will be subject to availability and may result in a price change, as the revised booking will be at prices available at the date of the change. If the full amount of your revised booking is: More than the full amount of your pre-revised booking, you must pay the balance. Less than the full amount of your pre-revised booking, then depending on when you change your booking: Less than 14 complete days before ‘pick-up’ – You must pay the higher of (i) $100 or (ii) the full amount of your revised booking. Less than 7 complete days before ‘pick-up’ – You must pay the higher of (i) $200 or (ii) the full amount of your revised booking. Less than 3 complete days before ‘pick-up’ – No refund. You must pay the higher of (i) $200 or (ii) 3 days’ worth of your pre-revised booking. We will retain the amount. On day of ‘pick-up’ – No refund. You must pay the full amount of your pre-revised booking. We will retain the amount. If you are entitled to a refund we will give you the refund using the payment card you used for the booking, less any card surcharge. Please see ‘Payment methods’ section for details. If you change your booking, your original booking will be cancelled and a new booking created. However, if the change has the same effect as a cancellation, you may be charged a cancellation fee.

4. Cancellations

You may cancel your booking at any time before you are due to collect your vehicle by calling Sales and emailing Reservations.

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Depending on when you cancel, you may be charged either a cancellation fee or a non-cancellation fee. The fee is calculated taking into account the amount of notice you have given. More than 14 complete days before ‘pick-up’ – No fee. Less than 14 complete days before ‘pick-up’ – The lower of (i) the full amount you paid us or (ii) $100. We will retain the amount. Less than 7 complete days before ‘pick-up’ – The lower of (i) the full amount you paid us or (ii) $200. We will retain the amount. Less than 3 complete days before ‘pick-up’ – The higher of (i) $200 or (ii) 3 days’ worth of your booking. We will retain the amount. On day of ‘pick-up’ or if you do not cancel and fail to show-up or fail to collect the vehicle – No refund. The fee will equate to the full amount of your booking. We will retain the full amount. If you are entitled to a refund, we will give you the refund using the payment card you used for the booking, less any card surcharge. Please see ‘Payment methods’ section for details.

5. The Price

The vehicle rental price is calculated based on your requested start and end dates and times, the rental location(s), the amount of time you rent for, the type of vehicle stated you requested.

The price of optional extras – such as baby seats, booster seats, extra driver(s), liability reduction products, delivery charges and GPS devices – are calculated based on the requested start and end dates and times and the rental location from which you will pick up the vehicle.

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All prices in Australian dollars. Unless stated otherwise, the price also includes all costs you must pay – for example, vehicle tax and local taxes and location surcharge. Some locations – mostly airports – will charge a location and a car park surcharge as it costs us more to operate there. Don’t worry, it will be included in the price quoted to you, but you must pay the location and car park surcharge if you fail to pick-up the vehicle at the requested start date and time or if you fail to return the vehicle at the agreed end date and time.

6. Rental Requirements

Booking reference

You must bring your booking confirmation email with you. It will help the location find your details so you can get on your way as quickly as possible.

Driving Licence

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We may refuse to allow any driver to drive the vehicle who (i) does not hold a full/open driving licence valid for use in Australia for the entire rental period, (ii) has not brought a driving licence, (iii) has not brought an international driving licence or official translation (if applicable), (iv) has not held their licence for the minimum period of 1 complete year, (v) has driving related convictions, or (vi) who does not meet our security or credit checks. Please read the Driving licence and ID requirements or call Sales or email Reservations for more information.

Australian driver licence holders must bring a driving licence. We will not accept a digital driving licence or a copy of a driving licence.

International driver licence holders must bring an international driving licence and passport. They must also bring an international driving permit or an official translation in English if their driving licence was issued in a non-roman alphabet like Arabic, Chinese, or Japanese (and other similar non-roman alphabet based languages). We will not accept a digital driving licence or a copy of a driving licence.

Drivers are responsible to check what the statutory requirements are in Australia.

Drivers must bring previous driving licences or a letter from their driving licence authority stating that they have held it for the minimum period if their current driving licence does not show the full period.

Drivers must bring previous driving licences or a letter from their driving licence authority stating that they have a non-learners or non-provisional or non-probationary driving licence if their current licence does not show the status.

Proof of Identity, Photo ID and Proof of Address

Please note that we will not accept a driving licence as a valid form of identity or address if the driving licence does not (i) display the photo or (ii) state the address of the driver. As such, the person hiring the vehicle must bring proof of their identity, e.g. a valid current passport or identity card/document. The photo ID must be recognisable. The person hiring the vehicle must also bring proof of their address. This could include a recent utility bill or a bank statement that shows the address.

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If the person hiring the vehicle lives within a 250 kilometre radius of the rental location, we will not accept a driving licence as a valid form of address, even if the driving licence does state the address of the driver. The person hiring the vehicle must also bring at least 2 documents as proof of their address. This could include a recent utility bill and a bank statement that shows the address.

Payment methods

We generally accept American Express, Japan Credit Bureau, MasterCard and Visa credit cards (excluding prepaid, recharge and virtual cards).

We generally also accept MasterCard and Visa debit cards (excluding prepaid, recharge and virtual cards), but the ‘Standard Excess (SE)’ liability product is not available when choosing this method of payment. You must pay for either the ‘Excess Reduction (ER)’ or ‘Maximum Cover (MAX)’ liability reduction product. The amount is calculated based on your request start and end dates and times, the rental location(s) and the amount of time of you rent for. In all instances the amount will be automatically added to all MasterCard and Visa debit card rentals.

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We do not accept Visa Electron cards, Maestro cards, Cirrus cards, Diners cards, any pre-paid or recharge card – even if they carry the Visa or MasterCard logo – or any other cards not listed above. We do not accept non-embossed cards – even if they carry the Visa or MasterCard logo. The card’s numbers and card holder’s name must be bevelled/ridged. We do not accept virtual or digital cards.

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You must bring the payment card used to make your booking as it is used as a form of identity check to ensure the vehicle is given to the person who made the booking who must also be the main driver. Please look at your booking confirmation email, or call Sales, or email Reservations. The name on the payment card(s) must the same as the name on the driving licence for the main driver. If you do not have the payment card used to make the booking with you, we reserve the right to cancel your booking and to charge your payment card on record for damages we have incurred (to the extent legally permissible). We may, at our sole discretion, still rent to you if we have another vehicle available and you meet all rental requirements and security checks, but you will have to pay the Rental Location’s prices available on the day, as this will be treated as a new rental.

!	MasterCard and Visa cards attract a 1.26% surcharge. American Express and Japan Credit Bureau cards attract a 2.75% surcharge.

Security Bonds

Before the rental location will let you rent a vehicle, they will take a security bond in addition to the rental charge. The security bond may be taken as a pre-authorisation and/or a deposit. You must use an approved payment card that is in your name and has enough funds available on it. Please see ‘Payment methods’ section for details.

The amount is either fixed – or calculated based on (a) the vehicle type, (b) the liabity waiver product and (c) plus an amount to allow for any fuel you may use.

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We generally require a security bond of $300 for rentals taking place with either the (i) ‘Excess Reduction (ER)’ or (ii) ‘Maximum Cover (MAX)’ liability reduction product. We require a higher security bond of $1,100 if (i) the rental takes place with the ‘Standard Excess (SE)’ liability product or (ii) if the person hiring the vehicles lives within a 250 kilometre radius of the rental location. For security bonds of $1,100, the rental location will only accept major credit cards. Please see ‘Payment methods’ section for details. In all instances we reserve the right to take a security bond up to the amount of liability waiver and any fuel you may use. If you would like more details, please call Sales or email Reservations.

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If the person hiring the vehicle lives within a 250 kilometre radius of the rental location and has not rented with us before, the person hiring the vehicle must rent with the ‘Maximum Cover (MAX)’ liability reduction product and must pay a security bond of $1,100. A pre-authorisation amount will also be taken to allow for any fuel you may use. If you would like more details, please call Sales or email Reservations.

At vehicle return, the final payment amount will be calculated and processed using the payment card provided. If the final payment amount is greater than the security bond, the rental location will ask you to pay the difference.

Security bond release process:

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Pre-authorisations: A pre-authorisation is not a charge but holds an amount of money on your account. This inherently means a pre-authorisation will limit the funds available on the payment card. If no charges are processed by Daves Car Rental / Rent 4 Less upon completion of the rental, pre-authorised funds will be released after a period of 7 days up to 28 days. Your financial institution is responsible for releasing pre-authorisations. Deposits: If no charges are processed by Daves Car Rental / Rent 4 Less upon completion of the rental, deposit funds will be refunded after a period of 14 days up to 28 days, less any card surcharge.

Driver Age Restrictions

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To drive our vehicles, you – and all your drivers – need to be at least 25 years old and at most 80 years old and hold an approved driving licence. Please see ‘Driving Licence’ section for details. Drivers under the minimum age or over the maximum age must pay a daily driver surcharge. If a driver is under the minimum age or over the maximum age restriction, they will not be able to drive.

Unacceptable Behaviour

The rental location may refuse to rent to you if you or anyone in your party behaves in an unacceptable way, e.g., if they believe that any driver is under the influence of drink or drugs or you, or anyone in your party, is abusive or threatening to their teams or the customers.

7. Security Checks

By making a booking you agree to identity, security, driving licence and credit checks being carried out against you and any additional drivers or persons making payment towards the rental. Please see ‘Personal Information’ section for details.

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The rental location may refuse to rent the vehicle if you or the person making payment fails any of the checks and this leads us to believe that you, the person paying for the vehicle, the driver or any additional driver results in the rental being deemed high risk. The rental location may refuse to allow a driver to drive the vehicle if they fail any of the checks. The rental location may, if allowed by law, refuse to rent the vehicle if you or any person making the payment owes any amount owed to Daves Car Rental / Rent 4 Less. If any information you have given is shown to be false or inaccurate, then you’ll have broken your contract. You will then have to pay for any costs or damages we have incurred.

8. Rental Locations

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Due to the uncertainty with COVID-19, office and service hours may differ. All times in Australian Eastern Standard Time (AEST). Please note unavoidable delays may occur during peak periods. Rental location office hours/meet and greet hours are subject to change without notice. Please call Sales or email Reservations for more details.

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If your pick-up or return is on a public holiday, you must pay (i) a Public Holiday Pick-up Fee of $65, (ii) a Public Holiday Return Fee of $65 and (iii) the ‘Maximum Cover (MAX)’ liability reduction product. The MAX amount is calculated based on your requested start and end dates and times, the rental location(s) and the amount of time you rent for. In all instances the Public Holiday Fee(s) and Maximum Cover (MAX) amount will be automatically added to your booking or rental.

Surfers Paradise

Address: Shop 12 / 3049 Surfers Paradise Blvd, Surfers Paradise QLD 4217 (Corner Trickett St and Surfers Paradise Blvd)

Office hours: Monday - Friday 08:00AM - 16:00PM; Saturday 08:00AM - 12:00PM; Sunday Closed

Seasonal office hours: Christmas Eve 24^th December 08:00AM - 12:00PM; Christmas Day 25^th December Closed; Boxing Day 26^th December 09:00AM - 14:00PM; New Year's Eve 31^st December 08:00AM - 12:00PM; New Year's Day 1^st January Closed

Gold Coast Airport

Address: Eastern Ave, Bilinga QLD 4225

The vehicle will be delivered to the airport location and you will be supplied with a meet and greet service. To avoid any delays, please be sure to provide your flight and mobile phone details when you complete our booking.

Meet and greet hours: Monday - Saturday 07:00AM - 16:00PM; Sunday Closed

Seasonal meet and greet hours: Christmas Eve 24^th December 07:00AM - 12:00PM; Christmas Day 25^th December Closed; Boxing Day 26^th December 09:00AM - 14:00PM; New Year's Eve 31^st December 07:00AM - 12:00PM; New Year's Day 1^st January Closed

!	Due to the uncertainty with COVID-19, Brisbane Airport services have been suspended.

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When you pick up the vehicle at an airport location, please be sure to allocate sufficient time for luggage collection and, if applicable, customs clearance. It is recommended to allocate at least 30 minutes with domestic flights and at least 50 minutes with international flights. Your vehicle pick-up time will be automatically adjusted at the time of booking to allow sufficient time for luggage collection and customs clearance, providing you have supplied your flight details. Please call Sales or email Reservations for more details or if you want to change your pick-up time.

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You must pay a Public Holiday Fee if you require service on a public holiday. The amount will depend on the rental location, but you can expect it to be between $65 to $155, per public holiday service. In all instances the amount will be automatically added to the mentioned public holiday pick-up or return. You must pay for the ‘Maximum Cover (MAX)’ liability reduction product if you require a public holiday service. The amount is calculated based on your requested start and end dates and times, the rental location(s) and the amount of time you rent for. In all instances the amount will be automatically added to the mentioned public holiday pick-up or return.

After hour services

!	Due to the uncertainty with COVID-19, after hour services have been suspended.

Please note if the vehicle is returned after hours, it will remain your responsibility until such later time it has been checked-in the following business day.

9. Availability

Vehicles

If there are no vehicles available in the group you booked, the rental location will try to find you a vehicle from a higher group at no extra cost. This happens rarely, but if they can only find you a vehicle in a lower group and you agree to rent this vehicle, you will only be charged for the value of that vehicle. If you have already paid, you will be entitled to a refund of the difference.

This happens rarely, but if you have booked a larger size vehicle and it is unavailable, to get you on your way, the rental location may provide you with more than one vehicle or suggest you use alternative transport until they can get a vehicle in the group you requested.

This happens rarely, but if no vehicles are available, you will of course be entitled to a full refund of any amount you have already paid.

Optional Extras

It would be unusual for the rental location not to have an optional extra you pre-booked. If it does happen, they will try to get one from another rental location. If this is not possible, the rental location will (at their option): buy a new one for you or ask you to buy a reasonably priced one from elsewhere and reimburse you the price paid or refund you the cost of the pre-booked optional extra.

10. Added Important Information

Area of use

The vehicle is only allowed to be used in the permitted area of use and on sealed roads. Depending on the vehicle type, the area is confined to a 250 or 400 kilometre radius, to which the center of the radius circle relates to being Surfers Paradise.

You may find the area of use map here: Click here to view the General Area of Use Map and click here to view the Economy and Budget Vehicle Area of Use Map.

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Generally the area is confined to a 400 kilometre radius, except for Economy and Budget category vehicles. In Queensland the vehicle is not allowed to travel in a Northerly direction beyond Bundaberg Central or in a Westerly direction beyond Toowoomba; and in New South Wales the vehicle is not allowed to travel in a Southerly direction beyond Coffs Harbour or in a Westerly direction beyond Glen Innes. The area is confined to a 250 kilometre radius for Economy and Budget type vehicles. In Queensland the vehicle is not allowed to travel in a Northerly direction beyond Gympie or in a Westerly direction beyond Toowoomba; and in New South Wales the vehicle is not allowed to travel in a Southerly direction beyond Grafton. Vehicles are not allowed for use/travel: On unsealed roads or off-road conditions; onto any island that is off mainland Australia; onto ferries, transporters or trains; on beaches; or through rivers, streams, creeks, tidal crossings, or flood waters.

Claims Administration Fee

If the vehicle is involved in an accident, or damaged, you must complete and return the ‘Vehicle Incident Report’ form, and you must pay the liability waiver. A ‘Claims Administration Fee’ of at least $150 will apply in addition to the liability waiver.

!	If you fail to send the Vehicle Incident Report with the full details of the incident, you must pay for all loss and damage. If you fail to pay the liability waiver, you must pay for all loss and damage. Please read the Rental Agreement Terms and Conditions for more details.

If any accessories, the vehicle keys, any vehicle documents or any optional extras are damaged, you must complete and return an incident report form. You must pay for all loss and damage, and administration fees.

Traffic and Toll fines

You are responsible and must pay for any traffic fines or parking charges or tolls incurred during the rental period related to your use of the vehicle.

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Unpaid traffic, parking and toll fines are costly and inconvenient. On top of paying for the fine, issued to you by the Australian or Tolling authority, you must pay our ‘Administration Fee’ to cover the time and resources in dealing with these fines or charges: $55 for each traffic and parking fine, and $20 for each toll fine.

Cleaning fees

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You must return the vehicle in the same condition as it was when you picked it up. You must pay cleaning fees, and any associated loss of use, if you return the vehicle or any optional extras especially muddy, dirty, stained or smelly. Smoking or the carriage of any animal is strictly prohibited in the vehicle.

Early returns

If you return the vehicle and any optional extras early, you will lose the benefit of any special offers if you no longer meet their requirements. This may result in the rental costing you more. There is no refund for any unused days. If you return the vehicle early to an airport location, you will remain responsible for the vehicle until such later time it has been checked-in and you must pay the location and car park surcharge.

Late returns

You must return the vehicle and any optional extras at the return date and time stated on the Rental Agreement. If you think you will be late, it is in your interest to request an extension from us. If you fail to extend and are late, you must pay a rate equivalent to double the rate for the vehicle and the rate(s) for any optional extras for each day you are late. If you return the vehicle late to an airport location, you will remain responsible for the vehicle until such later time it has been checked-in and you must pay the location and car park surcharge.

11. Use of your Personal Information

By making a booking, you expressly agree to us using and transferring your personal information for as long as the law allows us to as set out in this section.

We will use (or process) your personal information in order to:

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Carry out relevant identity, security, driving licence and credit checks. Maintain and improve our administration and management of our services. Send you information about similar goods and services that we think will be of interest to you if the law allows us to do so. We do not share your personal information with third parties to use for marketing purposes unrelated to Daves Car Rental / Rent 4 Less. You may opt out of receiving such information at any time by contacting Reservations.

We share your personal information with:

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Rental Car Manager, the owner of the reservation system. Enforcement authorities, such as the police or local authorities and municipalities if we consider they have a right to the information and the law allow us to do so or to verify the validity of your driving licence. Third parties, usually located in Australia, to allow identity, security, driving licence and credit checks to be carried out and to detect and prevent crime. Third parties who are acting on our behalf in claims and collections administration. Third parties who are acting on our behalf in conducting customer surveys that we use for improving our services to you.

You have a legal right to access to the information we hold about you, and if you are able to provide the necessary justification, you may ask for any personal data to be corrected, modified, blocked or removed. You have a right to ask for an explanation of the date processing and further rights set out in the applicable data privacy laws to the extent this is necessary to ensure the fair processing of your data. You also have the legal right to object to the processing of such information for compelling and legitimate reason.

Please see our privacy policy available on our website for more information.

CONTACT US: To access this information, please contact Administration and ask for details. We may ask you to pay a subject access request fee if the law allows us to do so.

12. Liabilities

We/the vehicle rental provider will not be responsible for losses you have suffered as a result of us or the vehicle rental provider breaching these booking terms and conditions where such losses are not within ours/the vehicle rental provider’s and your contemplation at the time booking is made. We/the vehicle rental provider are not responsible for any indirect losses (such as loss of profits, loss of enjoyment or loss of opportunity). These limitations will not apply to the extent not permissible by law. Nothing in these booking terms and conditions reduces your statutory rights relating to a refund (if any).

Thank you for choosing to rent with Daves Car Rental / Rent 4 Less.

CONTACT US
Reservations and Sales	Administration
Email: info@davescarrental.com.au General Sales 1300 130 242, mobile phones or outside Australia: +61 7 5504 5955. Lines are open: Monday to Friday: 8am to 4pm, Saturday: 8am to 12pm.	Email: admin@davescarrental.com.au Write to PO Box 1035, Surfers Paradise, QLD 4217

ABOUT US
Daves Car Rental means D.U. Pal Investments Pty Ltd A.B.N. 63 005 509 155 t/as Daves Car Rental	Rent 4 Less means Pal & Pal Pty Ltd A.B.N. 44 622 659 572 t/as Rent 4 Less

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Daves Car Rental / Rent 4 Less Booking Terms and Conditions

EN-06/2023