During this unprecedented time we want to let you know that we have remained open. Now more than ever, we are reminded of the importance of serving our customers. We would like to take this opportunity to thank you for your support during these difficult times and that we look forward to seeing you again soon.

The health and safety of our customers and staff is of paramount importance to us and we are closely monitoring the federal and state government updates regarding the spread and advice on how to help reduce the impact of Coronavirus (COVID-19). Due to various federal and state government health, safety and travel restrictions we have had to reduce our operating hours, and even had to temporarily suspend some of our services. As the COVID-19 situation slowly eases and allows the nation to recover and reopen, we endeavour to reintroduce our regular hours and services in a safe and practical manner.

The wellbeing of our customers and staff is important to us and we are closely following the best practices introduced by the Australian health, federal and state government authorities like regular hand washing, the use of hand sanitiser and maintaining social distancing. We also encourage our customers to help against the spread of COVID-19 by following these practices:



As part of our response to the COVID-19 crisis, we have implemented various enhanced cleaning and precautionary measures for the safety of our customers and staff.

All high contact areas in our office, including door handles, counter surfaces and terminals, are cleaned with disinfectant frequently. Disinfectant is also regularly sprayed into the interior of our office.

All high contact areas and surfaces in the interior of our rental cars, such as keys, steering wheels, steering columns, dashboards, instrument panels, accessory panels, center consoles, glove boxes, cup holders, handbrakes, gear sticks, door handles, door interiors, other hard surfaces, seats, seat belts, among other areas, are cleaned thoroughly with disinfectant between every rental. Disinfectant is also sprayed into the interior and air-conditioning duct of our rental cars between every rental.




I have already made a booking, but it is impacted by COVID-19. What do I do?

Should you need to change or cancel a booking because of COVID-19, please contact our customer care team at info@davescarrental.com.au or +61 7 5504 5955. Please refer to and note our Cancellation Policy.

I have already made a booking, but it is not directly impacted by COVID-19. What do I do?

Should you need to cancel a booking and it is not because of COVID-19, please contact our customer care team at info@davescarrental.com.au or +61 7 5504 5955. Please refer to and note our Cancellation Policy.

I already have hired a rental car, but I cannot return it because I have been told to self-isolate. What do I do?

If you have been told to self-quarantine, or have tested positive for COVID-19, please contact our customer care team as soon as possible at info@davescarrental.com.au and +61 7 5504 5955. We will collect the vehicle as quickly as safely and practically possible. In the interim, please be reminded that customers are responsible for the vehicle whilst it is in their possession.