Privacy Policy
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Daves Car Rental is committed to protecting and
maintaining your personal information collected when dealing with us.
In Australia the Commonwealth Privacy Act 1988 regulates the handling
of personal information (such as name and address details) by
Australian private sector organisations. This policy explains how Daves
Car Rental protects your privacy and summarises how we collect, use and
disclose personal information that you might provide us. When you make
an application to use our service, you consent to us using and
disclosing your personal information consistent with this policy.
Please refer to this section in this policy titled "What you consent and
agree to".
What personal
information does Daves Car Rental collect about me and how does it
collect it?
When you rent a vehicle from Daves Car Rental, we need to collect
certain information from you. The service that you use will determine
exactly what information we collect from you. That information may
include:
- name;
- address;
- contact telephone number(s);
- contact facsimile number(s);
- date of birth;
- drivers licence number and state of origin;
- vehicle preference;
- credit card number and expiry date;
- email address;
- company name and employee number;
- contact details of individuals who can provide
professional references;
- reservations and rental details including
information about where you collected the vehicle and the date, time
and location of its return.
How we
collect the information will depend on how you use our services
We may collect information directly from you by telephone, facsimile,
email, over the counter, at the time of rental, your completion of an
application or enrolment form, or through internet based service. You
can choose not to provide some of your personal details but this may
prevent us from providing our services to you or limit our ability to
provide you with the level of service that you would normally expect
from us.
How is my
personal information used or disclosed by Daves Car Rental?
We strive to ensure a stress-free rental experience and we are
dedicated to building a rewarding and lasting relationship with every
customer. In order to provide the level of service we believe you
expect from us, we may use and disclose your personal information for
the following purposes:
General
purposes
We use your personal information to:
- provide the services that you request;
- do all things necessary to administer those
services;
- research, develop, manage, protect and improve
our services;
- conduct consumer satisfaction surveys and
inform you of any improvements that we have made to our services; and
- maintain and develop our software and other
business systems.
- Our contracted service providers (including our
market research company and our mail house);
- credit card providers;
- credit reporting and fraud checking agencies;
- debt collection agencies, in the event of your
default in payment of monies owed to us;
- city councils and governments or private
organisations responsible for the processing of handling traffic related
infringements;
- driver licensing authorities; and
- government, regulatory and law enforcement
agencies where the disclosure is required or authorised by law.
How does
Daves Car Rental protect my information?
We take reasonable steps to protect all of the personal information we
hold from misuse and loss and from unauthorised access, modifications
or disclosure. We will not retain any of your personal information for
any longer that is required by us, except to fulfil our legal
obligations.
Can I access
personal information that Daves Car Rental holds about me?
You may access any personal information that we hold about you subject
to certain exceptions. We will normally provide access without charge
unless you request access to a large volume of information or we have
to access our archived record to obtain the information. In these
circumstances, we may impose a fee to recover our reasonable costs. You
may not obtain access to information relating to existing or
anticipated legal proceedings between us and you.
Tell us if we
need to update your personal information or preferences
If you believe that any of the information that we hold about you is
not current or incomplete, please let us know and we will update your
details. With your help we will take reasonable steps to ensure that we
hold current information.
Whom can I
contact for further information?
If you have any questions about how we handle your personal information
or if you believe that we have handled your personal information
inappropriately, you can contact us in any of the following ways:
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Postal Address
PO Box 1035, Surfers Paradise, QLD 4217, Australia
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What you consent and agree to
When you provide us with your personal information you consent and
agree to our use and disclosure of your personal information in
accordance with this policy including, in particular to:
- our use and disclosure of that information in
order to provide the service you have requested and for any other
compatible purpose including the management, protection, and
development of our business;
- our use and disclosure of your personal
information for direct marketing purposes.
Changes to
this Policy
This is our current privacy policy outlining our personal information
management practices. It replaces any other privacy policy published by
us to date. We may vary this policy at any time without notice. |
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